Picktime is excited to introduce new features and enhancements to make bookings and managing your business easier and more convenient. We have launched these features to improve communication, offer clients more choices, and boost customer engagement. In this article, let us delve into each of these features, understanding their unique functionalities and the benefits they bring you.
New Features
Discount Coupons
Discount coupons play a key role in your marketing strategy for businesses. They help you attract new customers, encourage existing customers to rebook your services and also increase your sales and revenue. Discount coupons are beneficial both during initial business phases and as part of loyalty programs. They not only help you reward loyal customers but also help drive more sales during periods of low business activity.
- You can enable discount coupons for your clients by selecting the Promotions option on the left navigation.
- You will see the “discount coupon” option, where you can create and manage them.
Webhooks
Webhooks have become essential for effective communication between two applications and real-time data collection in businesses. These real-time updates allow systems to react to events in real-time, reducing the need for manual intervention. One standout feature of Picktime’s webhooks is the instant notification you receive when a new booking is made. These instant notifications will reduce the manual effort you put in.
- To enable this feature, click on "setup" located on the left navigation.
- Now choose Notifications > Webhooks
- Enter the Webhook endpoint, a URL the system uses to receive updates.
ICS File Attachment
Getting notified about upcoming bookings is now even better! You can now send ICS file attachments with email notifications, allowing your clients to add appointments to their personal calendars with a single click. By enabling this feature, you can ensure bookings are saved on your customers' calendar application and reduce no-shows. Additionally, Picktime integrates seamlessly with several calendar applications, helping you stay organized in running your business.
- To enable the ICS file option in booking confirmation emails, go to setup > notifications > settings
- Enable “Send ICS file attachment." All your customer email notifications will have ICS files along with email notifications.
Timeline View
The all-new timeline view allows you to view your bookings in any way you want. The layout is designed to be highly practical. You can see your team members' schedules in rows enabling you to view their busy schedules clearly and adjust them to maximize efficiency.
- The timeline view can be enabled via setup > general > calendar preferences
- Enable “timeline view on the daily calendar” to change to Timeline view
Feature Enhancements
Custom Emails
With the enhanced custom email feature, you can now include additional customer and booking information. This personal touch improves Customer Experience, Reduces No-Shows, and reassures your customers that their booking is confirmed.
The Launch Of A New App
Picktime for Customers
Picktime has launched a new app for your customers, allowing them to book appointments by scanning the QR code of your booking page. The app’s primary focus on easy booking makes it incredibly simple for customers to schedule appointments. This eliminates the barrier of sharing your booking link and enhancing customer bookings by simply scanning a QR code placed near your business location. This convenient feature increases customer satisfaction and boosts the number of bookings.
Conclusion
These new features from Picktime are reliable upgrades developed to enhance appointment management and boost customer satisfaction. Personalized emails, webhooks, ICS file attachments, timeline view, discount coupons, and the new client app aim to improve both operational efficiency and customer happiness. By leveraging these updates, you ensure more efficient, personalized, and engaging interactions with your customers, driving your business forward.